Refund policy

RETURN AND REFUND POLICY

Last Updated: March 15, 2026

At anenterprises, we want you to be completely satisfied with your purchase. All our products are 100% handmade with care and attention to detail. We stand behind the quality of our work and offer the following return and refund policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

7-Day Return Window

You have 7 days from the date of delivery to initiate a return request. To be eligible for a return, please contact us within this 7-day period.

Return Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

  • Item must be unused and in the same condition that you received it
  • Item must be in its original packaging (if applicable)
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

Due to the handmade nature of our products, please inspect your items carefully upon receipt. The following items cannot be returned:

  • Items damaged due to misuse or improper care
  • Items that have been worn, used, or altered
  • Custom or personalized orders (if applicable)

How to Initiate a Return

To initiate a return, please contact us:

  • Email: support.anenterprises@gmail.com
  • Phone: +91 96522 73458

Please provide:

  1. Your order number
  2. The item(s) you wish to return
  3. Reason for return
  4. Photos of the item (if damaged or defective)

We will respond within 24 hours with return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error
  • We recommend using a trackable shipping service for returns
  • We are not responsible for items lost or damaged during return shipment
  • Return shipping address will be provided upon approval of your return request

Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to your original PayPal payment method
  • You will receive an email confirmation once your refund has been processed
  • Please allow 5-10 business days for the refund to appear in your account

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately within 7 days of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund at no cost to you
  • Return shipping will be covered by us for damaged or defective items

Lost or Missing Packages

  • All orders are shipped via FedEx with tracking
  • If your package is lost in transit, please contact us with your order number
  • We will work with the shipping carrier to locate your package
  • If the package cannot be located, we will issue a replacement or full refund

Exchanges

We do not offer direct exchanges at this time. If you would like a different item:

  1. Return your original item following our return process
  2. Place a new order for the item you prefer
  3. Once your return is processed, you will receive a refund

Processing Time

  • Return requests are processed within 1-2 business days
  • Refunds are issued within 5-7 business days after receiving the returned item
  • Total return process typically takes 10-14 business days from the time you ship the item back to us

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

anenterprises Operated by: K venkatesan Email: support.anenterprises@gmail.com Phone: +91 96522 73458

Business Address: C91, Palavarayan Kulakkarai, Natham, Kundrathur Kancheepuram, Tamil Nadu 600069 India

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date.